Home › Departments › RMS Customer Support Dept
Operations & Support
RMS Customer Support Dept
Customer Support is the first desk for clients. It answers status questions, opens a ticket for every request and helps with the M/T KEN VILLAMOR simulator and licence keys.
Client cargo tracking, voyage status updates & service desk tickets.
What this department handles
- Cargo and voyage status questions
- Service desk tickets
- Simulator, app and licence-key help
- Account and sign-in problems
- Passing requests to the right department
When you write to us
Put these in your email so it reaches the right desk and gets a full answer the first time:
- Your name, company and contact number
- Vessel, voyage or licence key concerned
- What you need, in a few lines
- A screenshot if something is not working
Department address
support@rigelmarinesolution.comSubject: RMS Customer Support DeptHow your request is handled
1 · You write
Email support@rigelmarinesolution.com with “RMS Customer Support Dept” in the subject, or call 0966 719 5134.
2 · It reaches the desk
Your message goes straight to the RMS Customer Support Dept desk, with your details and attachments.
3 · We reply
We answer from the department address and bring in other departments when needed.